Two Bucks students using Macbooks in the Library

IT Service Desk

IT Service Desk

The IT Service Desk provides a friendly and helpful point of contact for IT Services and support for students, staff and visitors to the University.

Contact us

You can contact the IT Service Desk by emailing IT@bucks.ac.uk or calling 01494 605000 or Ext 5000.

Opening hours

Monday to Friday: 08:00 - 19:00, Saturday (limited service): 11:30 - 16:00, Sunday: Closed.

Christmas Period

Date From

Date To

Opening Hours

Comment

20/12/2021

23/12/2021

08:00 – 17:00

 

24/12/2021

 

10:00 – 16:00

Remote support

25/12/2021

26/12/2021

CLOSED

 

27/12/2021

31/12/2021

10:00 – 16:00

Remote support

01/01/2022

02/02/2022

CLOSED

 

03/01/2022

 

10:00 – 16:00

Remote support

04/01/2022

07/01/2022

08:00 – 19:00

 

08/01/2022

 

11:30 – 16:00

 

09/01/2022

 

CLOSED

 

 
Service Desk Locations
  • High Wycombe Campus:  Gateway, 2nd floor by the Library - During the support hours above.
  • Uxbridge: Uxbridge service desk will be closed for Christmas.
What do the IT Service Desk provide support for?
  • Advice on password management
  • Advice on printing, copying and scanning
  • Guidance on data storage and network drives
  • Emails
  • Connecting to the University Wi-Fi (eduroam)
  • Advice on what free software available for students
  • Accessing Blackboard
  • New IT equipment requests
  • New software requests
Information about the IT Service Desk

The IT Service Desk is the first point of contact for most IT issues. We are here to help you and will do this in the best way we can, this might be to resolve your issue during that first conversation or possibly passing it onto a specialist who can.

What you can expect from us…

  1. An approachable team willing to assist as much as we can.
  2. We will log your issue/request and give you the reference for any correspondence that is required.
  3. We will gather the information that is required for a quick resolution to the request/issue.

Helpful information to have when contacting the IT Service desk

  1. Your IT account details.
  2. Your contact details.
  3. Your computer details and if it is a University asset, the make, model, PCID and the operating system.
  4. An explanation of the issue/request with information such as error screenshots, error details, required approvals, etc.
  5. Please explain the impact of an issue and the associated urgency.

If you are a new student, first review the existing self-help guides and relevant IT web pages as automated solutions may already exist.

Cyber security person on laptop with lock symbol
Young female student on a laptop at desk