Two Bucks students using Macbooks in the Library



Frequently asked questions on various IT service areas.

Email FAQs

All BNU staff, BNU students and partner students are provided with an email. All University email communication are sent to BNU email address. You can access your email via webmail,, outlook app on mobile devices and tablets. BNU students can access email via MyBNU as well.

Yes. To login to Office 365 you should use your BNU New University login name (student_ID for students or firstname.lastname for staff) and the same password you use for other services.

Your Email password is same as the BNU University IT password. Click here to change your password.

Your email account will be disabled whenever your account is deleted.

Password FAQs
  • Must be at least 8 characters long
  • Remember, password is case sensitive
  • Must not include any of the following values: password test
  • Must have at least 3 types of the following characters:
    • Uppercase (A-Z)
    • Lowercase (a-z)
    • Number (0-9)
    • Symbol (!, #, $, etc.)
  • Other language characters not listed above
  • New password should not be any of your previously used passwords

Higher Education institutions are coming under cyber-attack much more frequently, from hackers, criminals, and data thieves.

Hackers can break simple passwords very quickly now by using advanced tools - for example, a simple password like “lighthouse”, “george” and “university” can be broken in minutes.

In response, DTS at BNU New University recommends that complex passwords are used by everybody which will not be compromised easily.

Your password is set to expire every 120 days and you need to change your password before the expiry date to keep your account active. You will receive an email to warn you that your password is due to expire, please make note of it and change your password.

Please visit the Change Password section to get help on changing your password.

Remember: when you change your password, your email, Blackboard and office 365 password will also be changed.

Yes you can!

You can navigate in a browser to the Change Password page at

Yes you can!

You can now use the Change Password page to change or reset your password 24/7 instead of only being able to call IT Service desk when they are open.

Printing FAQs

Printer locations across all 3 campuses are as follows:

High Wycombe:

Gateway building - Levels 2, 3 and 4

Timberlake building - Level 2, Room 10

Fashion and Textile Studios - Level 2, Room 3


Library, 1st floor

Open access area, 3rd floor


Open access areas, Level 1 and 2

Click here to access the campus map which shows the location of printers and open access PC/Mac areas.

You can print from your own device or from a University PC/MAC

Visit the Printing page for more details on how to print.

Yes you can, using the Wi-Fi printing service. Visit to upload documents from your computer and print it to any of the student printers available inside the University campus.

You should select “PrintColour” for color prints and “PrintBW” Black and white prints.

Please visit the Change Password section to get help on changing your password.

Remember: when you change your password, your email, Blackboard and office 365 password will also be changed.

You can credit your central printing account by using your credit or debit card.

Add more credit to your account for printing.

You can only upload and print document file types that are supported which are given below:

  • Microsoft Office
  • Open Office
  • RTF
  • PDF

You can print A4 & A3 paper sizes in all student printers. The plotters in 4th floor Gateway building in High Wycombe campus can print larger documents. They are designed to print larger documents such as posters or presentations (A0, A1 & A2 sizes).

To print from the plotters, you need to save the file as a PDF and send to the G4-Plotter, this can be sent from any PC in the library (including IT rooms), including the PC next to the plotters. For further information, please visit the IT Service Desk.

Charges for printing, copying and scanning can be found at the Library resources page.

Alternately, you can walk in to the IT services desk or Library help desk to know the printing charges.

If you think you have been incorrectly charged for a printing job because the document did not print in colour, did not release the job or the page count was incorrect, please report this to the IT Service Desk. We will investigate further and refund as appropriate.

All library printers are managed by the library, so all issues need to be reported to them in the first instance, for example the toner has run out or there is a paper jam.

Printers, when not in regular use, will go into energy saving mode and it may look like the printer is off or is not working. When you are next to such a  printer, look in the top right corner for a lit up green button, on some printers the light will be blinking. Tap this to wake the printer.

Press the Job Status button, tap the document from the list and tap delete to confirm.