Two Bucks students using Macbooks in the Library



Frequently asked questions on various IT service areas.

Email FAQs
Do I get my own University Email?

Only University staff get an email account. The students do not get a separate email account to receive and send emails. However, their username is of the format <studentID>, e.g., 12345678 All students must set-up email forwarding to their personal address to receive emails sent by the University.

Is my Office 365 password the same as the password I use for other BNU New University IT services?

Yes. To login to Office 365 you should use your BNU New University login name (student_ID for students or firstname.lastname for staff) and the same password you use for other services.

How do I change my email password?

Your Email password is same as the BNU University IT password. Click here to change your password.

I am leaving the University, when will my email be disabled?

Your email account will be disabled whenever your account is deleted.

Password FAQs
What are the minimum password criteria?
  • Must be at least 8 characters long
  • Remember, password is case sensitive
  • Must not include any of the following values: password test
  • Must have at least 3 types of the following characters:
    • Uppercase (A-Z)
    • Lowercase (a-z)
    • Number (0-9)
    • Symbol (!, #, $, etc.)
  • Other language characters not listed above
  • New password should not be any of your previously used passwords
Why do I now have to use complicated combinations of upper and lower case, numbers and punctuation characters?

Higher Education institutions are coming under cyber-attack much more frequently, from hackers, criminals, and data thieves.

Hackers can break simple passwords very quickly now by using advanced tools - for example, a simple password like “lighthouse”, “george” and “university” can be broken in minutes.

In response, DTS at BNU New University recommends that complex passwords are used by everybody which will not be compromised easily.

Why does my account get locked?

Your password is set to expire every 120 days and you need to change your password before the expiry date to keep your account active. You will receive an email to warn you that your password is due to expire, please make note of it and change your password.

How do I change my account password?

Please visit the Change Password section to get help on changing your password.

Remember: when you change your password, your email, Blackboard and office 365 password will also be changed.

Can I change my password remotely without being on the university network?

Yes you can!

You can navigate in a browser to the Change Password page at

Can I change my password any time I like?

Yes you can!

You can now use the Change Password page to change or reset your password 24/7 instead of only being able to call IT Service desk when they are open.

Printing FAQs
Where are printers located?

Printer locations across all 3 campuses are as follows:

High Wycombe:

Gateway building - Levels 2, 3 and 4

Timberlake building - Level 2, Room 10

Fashion and Textile Studios - Level 2, Room 3


Library, 1st floor

Open access area, 3rd floor


Open access areas, Level 1 and 2

Click here to access the campus map which shows the location of printers and open access PC/Mac areas.

How do I print?

You can print from your own device or from a University PC/MAC

Visit the Printing page for more details on how to print.

Can I print from my own laptop/tablet/smartphone?

Yes you can, using the Wi-Fi printing service. Visit to upload documents from your computer and print it to any of the student printers available inside the University campus.

Which printer to select while printing?

You should select “PrintColour” for color prints and “PrintBW” Black and white prints.

How do I change my account password?

Please visit the Change Password section to get help on changing your password.

Remember: when you change your password, your email, Blackboard and office 365 password will also be changed.

How do I add money to my print account?

You can credit your central printing account by using your credit or debit card.

Add more credit to your account for printing.

What file types can I print while using Wi-Fi printing?

You can only upload and print document file types that are supported which are given below:

  • Microsoft Office
  • Open Office
  • RTF
  • PDF
Which paper sizes can I print?

You can print A4 & A3 paper sizes in all student printers. The plotters in 4th floor Gateway building in High Wycombe campus can print larger documents. They are designed to print larger documents such as posters or presentations (A0, A1 & A2 sizes).

To print from the plotters, you need to save the file as a PDF and send to the G4-Plotter, this can be sent from any PC in the library (including IT rooms), including the PC next to the plotters. For further information, please visit the IT Service Desk.

Where can I find the printing charges?

Charges for printing, copying and scanning can be found at the Library resources page.

Alternately, you can walk in to the IT services desk or Library help desk to know the printing charges.

I’ve been incorrectly charged for printing; can I get a refund?

If you think you have been incorrectly charged for a printing job because the document did not print in colour, did not release the job or the page count was incorrect, please report this to the IT Service Desk. We will investigate further and refund as appropriate.

The printer requires supplies/there is a paper jam, who do I contact?

All library printers are managed by the library, so all issues need to be reported to them in the first instance, for example the toner has run out or there is a paper jam.

The printer is off, how do I turn it on?

Printers, when not in regular use, will go into energy saving mode and it may look like the printer is off or is not working. When you are next to such a  printer, look in the top right corner for a lit up green button, on some printers the light will be blinking. Tap this to wake the printer.

How do I cancel a high-volume print job?

Press the Job Status button, tap the document from the list and tap delete to confirm.