We strongly recommend you register to attend to secure your space even if you have not received your results yet. If you are not made an award of the University by the Board of Examiners by Friday, 27th of February, then you can request a refund of your tickets by the refund deadline.

You must have been made an award to attend graduation. 

Those with referral work to complete can request a refund for their tickets by the deadline and will be offered a place at the next available graduation ceremony for their course. Please view the information on refunds below. 

The app is called ‘Ceremony Passport’ and can be downloaded to Apple and Android phones. 

Once you have placed your order via the Ede and Ravenscroft website, you will be able to view your booking on the Ede and Ravenscroft app.

If you have booked tickets but not hired your gown (essential) or ordered photography (optional), when you log into the app you will receive a pop-up message to remind you to order. Your order must be made via the Ede and Ravenscroft website. 

Please note you cannot make purchases on this app, you can only view the order you made via the Ede and Ravenscroft website. 

Additional tickets, above your initial allocation may be available for your ceremony but please note this is not guaranteed. If extra tickets are available, they can be purchased on a first come first served basis on the day of your ceremony during your registration period. 

Graduating students do not sit with their guests.

We will try to ensure family groups sit together, although we cannot guarantee this if your guests require special access, or you purchase additional tickets later in the process. 

Should you wish separate seating for your guests in different parts of the theatre, please let us know during the booking process and by emailing graduation@bnu.ac.uk. Whilst we will try to accommodate this, we cannot guarantee it.

Children under 18 months old do not require a ticket, but must be with an adult holding a valid ticket. Must be with an adult who holds a valid guest ticket. 

The ceremony in the Swan is not recommended for infants and young children under the age of 5 years old. We recognise you may wish your children to attend your graduation but the ceremony is not aimed at children so they may find it challenging to sit through the speeches or become overwhelmed with the loud noise during the clapping/cheering. Please think carefully about if your child(ren) will be able to sit through the ceremony, which will be approximately an hour.

Children cannot be supervised by or sit with graduating students. If a graduating student attends on their own with children who must be accompanied by an adult (so children under the age of 16 years old), they will not be able to attend their ceremony as the children cannot be left unaccompanied and we do not offer a childcare facility.   

Any child over the age of 18 months is not allowed to sit on a lap and must purchase additional tickets. If a venue is sold out, the adult guest will not be able to attend as there is no childcare facility. 

Children are not provided refreshment tokens for the celebration.

Additional tickets, above your initial allocation may be available for your ceremony but please note this is not guaranteed. If extra tickets are available, they can be purchased on a first come first served basis on the day of your ceremony during your registration period. 

Graduating students do not sit with their guests.

We will try to ensure family groups sit together, although we cannot guarantee this if your guests require special access, or you purchase additional tickets later in the process. 

Should you wish separate seating for your guests in different parts of the theatre, please let us know during the booking process and by emailing graduation@bnu.ac.uk. Whilst we will try to accommodate this, we cannot guarantee it.

A ticket for a graduating student or their guest is £20.

This ticket includes entry to the celebration afterwards and refreshments.

Children under 18 months do not require a ticket.

You will receive both your own, and your guest tickets at Registration on the day of your ceremony; they will not be posted in advance. Please keep your tickets safe as you will need them to access the venues.

If you have any technical issues whilst booking your tickets, gown hire or photography, please contact Ede and Ravenscroft directly either via their online contact form or calling them on 01223 734759.

If you think you are eligible to graduate and have tried to register but were unable to, please contact the graduation team viagraduation@bnu.ac.uk or calling 01494 603 091. Please note email is the preferred communication method. If you would prefer to call us but have not been able to get through, please email us requesting a call back. 

For further information on access requirements please see the additional support page.

• Deadline to request a ticket and gown refund via Ede and Ravenscroft: 4pm, Monday, 9th of March 2025
• Deadline to request a ticket and gown refund only if you were not made an award when receiving your results is 4pm, Monday, 9th of March 2025. 

If you buy tickets and then find you have not been made an award of the University by the Board of Examiners by 4pm, Monday, 9th of March, 2025, you will not be able to graduate. For example, if you have been granted reassessment. In this event, you can request a refund, as per the deadlines above. You will be invited to the next scheduled graduation event for your course, following successful completion of your course. 

To request a refund, please log on to the Ede and Ravenscroft website, where you purchased your tickets and gown hire, and follow the instructions for refunds. Please contact Ede & Ravenscroft directly regarding your gown hire.

If you are requesting a refund only if you were not made an award when you received your results on Thursday 10 July, please email graduation@bnu.ac.uk. Please include your full name, Student ID number, ceremony you were due to attend and a summary of the tickets and gown you ordered. Please note these refunds will be processed by the end of August 2025. 

Please ensure you request your refund by the deadlines as refunds will not be possible after these dates. Bookings cannot be transferred to a future graduation ceremony. 

All graduating students and all guests should please ensure they are respectful to all staff involved with graduation. We recognise that there may be situations that require resolving and we will do our best to do so as quickly and professionally as possible. Please do not take out any frustrations or disappointment you may have on staff as they are only doing their job. 

Any children that attend graduation are the responsibility of the adults they are with, who should ensure they are supervised at all times. If children become loud during the graduation ceremony in the Swan Theatre, please take them out to the foyer so as not to disturb the ceremony. 

Contacting Ede and Ravenscroft

If you have any technical issues with the Ede and Ravenscroft website or need any support with your order, please contact Ede and Ravenscroft directly, either via their online contact form or by calling them on 01223 734759.

Contact the Graduation Team

Should you need to contact the graduation team with any queries, please do not hesitate to email graduation@bnu.ac.uk or call us on 01494 603 091. 

We advise you to contact via email, but you can request a call back if you prefer. 

Before contacting us, please ensure you have read all information available on the graduation webpages. If your query is not answered on the webpages, we will do our best to assist you. Please be patient during our busy periods. 

Once you have booked tickets for yourself and your guests, please ensure that you have completed the additional tasks:

• Essential: Hire your gown (link to Gown hire and photography page)
• Optional: Order your photography
• If applicable: Advise the graduation team of any access or special requirements
• If applicable: Request a visa for yourself or your guests (link to visas page)