Visitor Information and FAQs
We understand that the ongoing impact of COVID-19 raises many questions for our University community. The Library Team have produced a series of FAQs to help answer any issues or concerns you may have around any of the library services, resources, facilities and much more. The FAQs cover three main areas:
- library Resources (print and online)
- on campus services
- other library services.
Please email email@example.com if you can't find the answer to your query, and remember to follow our official social media accounts for immediate updates.
How do I use the Click and Collect Service?
You can place a hold on print books using click and collect to pick up from the library. Assistance with using this service is available in this help sheet.
How can I access electronic books?
We are working to provide as many of the resources you need as possible online. This guide helps you to find and access ebooks. If you need help accessing any online resources, you should contact us using the Ask a Librarian service. If there is a book you would like to use online but which you cannot access, please use our 'suggest a book' service.
How can I find online journals?
We will provide as many resources as possible online and this guide helps you to find journal articles. If there is an article you would like to use but are unable to find please contact us using the Ask a Librarian service.
Can I still suggest new books?
Yes, students can still suggest books. Please complete the Suggest a Book form. We will buy ebooks where possible. All library users can contact Ask a Librarian for help in finding digital alternatives to print material.
Can I return books?
Yes, you can return books to either the High Wycombe or Uxbridge Campus. Self-service machines are available outside the library at Uxbridge and near reception at High Wycombe. Please use these to return your books when you are finished with them.
What are the library's opening hours?
Please see the library opening hours for up-to-date information.
Can I study in the library?
Yes, the library is open for you to study during 24/7 during semester time and our staff are here to help you during staffed hours. See our opening hours page for more details.
Can I use group study rooms?
Yes, students are able to book and use the group study rooms in the library. For your safety, rooms are limited to two people for smaller rooms and four people in larger rooms. This guide will help you book a group study room.
Can I eat in the library?
Please don’t bring any hot food into the library but instead use other spaces around the Campus to take a break. You are welcome to drink cold drinks and have cold food but please be considerate towards other library users and put any rubbish in the bins provided.
Can I use library services without my student card?
You must have your card with you at all times when you are on Campus. You may not be able to use library services if you do not have your card with you. If you have lost your card or haven’t been issued with one, please speak to Student Services on Campus.
Can I borrow a stapler, hole punch etc from the library counter?
Sorry, but I am afraid that for everyone’s safety we cannot lend you any stationery at the moment.
Can I borrow a laptop overnight?
At present our laptops are available to use for four hours at a time but cannot be taken off-site or borrowed overnight. Student Services may be able to help you purchase equipment you need. We welcome feedback about the laptop loans service and will review it in light of student feedback if necessary.
I am an student at the Aylesbury campus, what library resources and services are available to me?
We are working to make all the resources you need available online. If you are having trouble accessing any resources you need for your course, please contact your Subject Librarian Catherine Williams.
How can I pay my library fines?
The library is not accepting cash at the moment so please pay all fines online using the secure payment portal.
How can I check my library account online?
You can log in to your library account through the library catalogue to check your loans and place holds. More detailed instructions about managing your loans, fines, and printing is available online.
How can I get more help?
|Campus||Registration Hours||Opening Hours*|
|High Wycombe||8am – 8pm (Monday – Friday)||
8:30am - 9pm (Monday - Friday) 11am - 6pm (Saturday and Sunday)
|Uxbridge||9am – 4.30 (Monday – Friday)||Please check the opening hours page.|
* If you wish to visit during vacation time please check the opening hours page.
Apply to be a member of our library
We welcome visitors, aged 18 years and over, to our High Wycombe and Uxbridge libraries. We have designed four different membership options available. Once you have found the suitable membership option for you and are ready to apply, please follow the 'how to apply' instructions below.
After receiving a confirmation email, bring photo ID and proof of address to the campus Reception to collect your access card. Library regulations apply when using our libraries.
Staff and students from other UK universities can use our libraries via the SCONUL Access Scheme. Please email the Library a copy of your SCONUL authorisation email along with your completed BNU Associate Card Request Form prior to your visit so we can issue you with a BNU Associate card. Please bring your ID card from your home institution when you visit.
SCONUL borrower categories A, B and C can borrow up to four items. SCONUL category R users can access printed books and journals for reference only. To ensure we have the resources you need, please check our Library catalogue prior to your visit. You have free Wi-Fi access on your personal laptop or device.
Please note that this library membership does not include access to the BNU network or e-resource subscriptions. During May revision and exam periods there will be no access for SCONUL users to the Uxbridge campus library. SCONUL users may access the High Wycombe Library throughout the whole year.
Members of the public are welcome to join the library. This gives you access for six months to our libraries for reference use of printed books and journals. To ensure we have the resources you need, please check our Library catalogue prior to your visit. You have free Wi-Fi access on your personal laptop or device.
Please note that this library membership does not include access to the BNU network or e-resource subscriptions. Due to pressures on space during revision and exam periods we will not process new applications for Access @ Bucks during April and May.
BNU alumni can register for a free library membership. Membership allows you to borrow up to four items at a time and free Wi-Fi access on your personal laptop or device. To ensure we have the resources you need, please check our Library catalogue prior to your visit. Please note that this library membership does not include access to the BNU network or e-resource subscriptions.
You have free library membership for three years which allows you to borrow up to four items. To ensure we have the resources you need, please check our Library catalogue prior to your visit. You have free Wi-Fi access on your personal laptop or device. Please note that this library membership does not include access to the BNU network or e-resource subscriptions.